Positive Pushing: How to Raise a Successful and Happy Child

Parents often wonder–”Are we pushing our children too much, or too little?”

What do kids really need to be successful and happy people? For parents, how they answer this question will determine how they will raise their children, what lessons their children will learn, what values they will adopt, and, ultimately, what kinds of adults they will become.

Taylor, an experienced doctor of psychology, gives parents clear and balanced instruction on how to encourage children just enough to produce a happy, successful, satisfied achiever. Pushed properly, Taylor believes, children will grow into adults ready to tackle life’s many challenges. Using his three-pillared approach, Taylor focuses on self-esteem, ownership, and emotional mastery, and maintains that rather than being a means of control, pushing should be both a source of motivation and a catalyst for growth which can instill important values in children’s lives. He teaches parents how to temper their own expectations to suit their children’s emotional, intellectual, and physical development, and identifies common red flags that indicate when a child is being pushed too hard–or not enough.

Whether a child’s potential for achievement lies in academics, the arts, sports, or other areas, Dr. Taylor’s insight and guidance will push parents, teachers, and coaches to nurture children into successful and happy adults.Pushy parents have gotten a bad rap, says psychologist and achievement coach Jim Taylor. In Positive Pushing, Taylor contrasts the old-style pushing of parents overinvested in their kid’s report cards and soccer scores with the positive pushing of parents who invite children to gain joy from and mastery in their accomplishments. “Success without happiness is not success at all,” he explains.

In building a model of successful achievers, Taylor skewers the self-esteem movement for protecting kids from disappointment and mistakes–the very experiences that build sturdy self-regard. He urges parents to separate their needs from their children’s. His marching orders are clear and compelling: guide kids to discover a passion; express love apart from achievement; create a human being, not a “human doing”; use boundaries to construct a safe harbor; and demand accountability. Most important, put kids in charge by teaching them that the results they produce depend on their efforts and actions. Taylor describes red-flag warnings to keep parents on course and offers smart questions for helping kids command their achievements, asking, for example, “Why do you want to do this?” and “What would make this a really great experience for you?”

At times, Taylor’s unique approach is undercut by a tendency to quote other sources. Still, his own fresh and insightful words will inspire every parent who reads this book. –Barbara Mackoff

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was a time when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

How did Cleveland Clinic turn itself around so effectively and so quickly?

More important, how can you do the same with your organization?

In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today’s leading patient-experience healthcare organizations–methods that seamlessly translate to any business seeking to improve its customer experience. This strategic guide covers:

  • How the Clinic’s leaders redefined the concept of patient experience and developed a strategy to improve it
  • Critical lessons learned regarding organization, recruitment, training, and measuring service excellence
  • Ways in which the Clinic aligned its entire workforce around its Patients First strategy
  • How leaders improved the critical element of physician communication

Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization’s success. Patients are customers–who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.

Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.

Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

PRAISE FOR SERVICE FANATICS:

“This is an important and very timely book. Dr. Merlino reminds us that the complexities of the global healthcare challenge must never obscure our primary focus on the patient and patient experience. This is the story of one of the world’s leading medical centers going through transformation without losing sight of its true mission.” — Alex Gorsky, chairman and CEO of Johnson & Johnson

“Merlino gives a behind-the-scenes account of how Cleveland Clinic, traditionally known for medical excellence, transformed itself to put equal focus on the patient experience. . . . For all healthcare leaders leading a similar transformation, this book will be an indispensable guide to the journey ahead.” — Dan Heath , coauthor of the New York Times bestsellers Made to Stick, Switch, and Decisive

“Jim’s passion has created a movement to refocus the healthcare system’s design, process, and culture on the patient. It resonates on every page of this book. Service Fanatics is the definitive resource for leaders seeking to put the patient at the center of their organizations.” — Pat Ryan, CEO of Press Ganey

Service Fanatics is upfront about just how hard it is to change a culture so that it becomes truly customer-centric–then tells you how you can do it anyway. . . . A great read that’s also making me smarter about patient experience.” — Harley Manning, Forrester.com

Secrets of the Young & Successful: How to Get Everything You Want Without Waiting a Lifetime

“If you can dream it, you can be it; I am the boss of me” are the mantras of SECRETS OF THE YOUNG AND SUCCESSFUL. You can get what you want without waiting a lifetime by simply viewing yourself as a serious entrepreneur who makes decisions regarding goals, energy and resources expended. Motivational and prescriptive, SECRETS OF THE YOUNG AND SUCCESSFUL will be divided into five parts: Strategy, Foundation, People, Action, and Mindframe and will teach readers to think and thrive like entrepreneurs by guiding them through the following: * Developing a clear sense of what they want to achieve * Shortening the path to their goals by mapping it out * Making critical decisions strategically * Taking responsibility to educate themselves * Giving and receiving in tandem * Assessing their environment to determine if it’s conducive to success * Cultivating relationships that will lead to guidance, access and power * Facing the fact that money isn’t everything, but it’s pretty damn important * Using what makes you different can be your greatest advantage

How to Make Money Online with eBay, Yahoo!, and Google

Groundbreaking strategies for reaching millions of customers online and boosting traffic, sales, and profits

This full-color, seminar-in-a-book presents a proven plan for maximizing your online profits by leveraging the top three services: eBay, Yahoo! and Google. You’ll learn to: expand an existing eBay business to reach millions of targeted buyers; Open a Yahoo! store to build a thriving direct-to-customer business; and send more customers to their online retail business with improved search engine placement and targeted adword buys using Google. How to Make Money Online with eBay,Yahoo!, and Google explains how to use cross-merchandising and integration strategies to promote sales and manage inventory across multiple sales channels.

How to Open & Operate a Financially Successful Medical Billing Service

According to the U.S. Department of Labor s most recent statistical data, the median annual income of a professional in the medical billing industry is $29,000 and, as a business owner, you could earn even more. The healthcare industry provides 14 million jobs and it is estimated that the industry will generate 3 million new jobs by 2016, more than any other industry. If you are detail-oriented, want to be your own boss, and would like to act on the behalf of physicians all over the country, the medical billing service business could be a right fit for you.

Whether you will be operating out of your home or you are looking to buy or rent office space, this book can help you with a wealth of start-up information, from how to form and name your business to deciding if this will be a joint venture or if you would rather work solo. Valuable information on forming a Partnership, LLC, Corporation, or becoming a Sole Proprietor, the four types of business formation, is included, as well as the legal implications of each.

A complete list of all of the start-up equipment that you will need is provided, as well as a sample budgeting sheet to allow you to gauge start-up costs. You will learn about potential risks that you take in opening a medical billing service and why it is important to have business insurance.

You will find information on the operations side of running your business from filling medical billing claims to receiving payments, along with privacy information that you will need to know such as HIPPA. Included is a glossary with all of the medical billing terms that you will need in order to knowledgeably run your business, alongside a complete listing of procedural codes and a directory of insurance carriers. You will learn about each of the covered services in the medical field, along with other major medical industries such as, psychiatric, dental, durable medical equipment, and pharmacy.

This complete manual will arm you with everything you need, including sample business forms; contracts; worksheets and checklists for planning, opening, and running day-to-day operations; lists; plans and layouts; and dozens of other valuable, timesaving tools of the trade that no business owner should be without. A special chapter on the different types of billing software that you should buy is included, as well as how much it will cost you and how to set up and use the software to save time and money.

While providing detailed instruction and examples, the author leads you through every detail that will bring success. You will learn how to draw up a winning business plan (the companion CD-ROM has the actual business plan you can use in Microsoft WordTM) and about basic cost control systems, copyright and trademark issues, branding, management, legal concerns, sales and marketing techniques, and pricing formulas.

You will learn how to hire and keep a qualified professional staff, how to meet IRS requirements, how to manage and train employees, how to generate high profile public relations and publicity, and how to implement low cost internal marketing ideas. You will learn how to build your business by using low and no cost ways to satisfy customers, as well as ways to increase sales, have customers refer others to you, and thousands of great tips and useful guidelines.   The companion CD-ROM is included with the print version of this book; however is not available for download with the electronic version.  It may be obtained separately by contacting Atlantic Publishing Group at sales@atlantic-pub.com

Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president’s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice.  Every book has resources, contact information, and web sites of the products or companies discussed.

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My Big Idea: 30 Successful Entrepreneurs Reveal How They Found Inspiration (The Sunday Times)

In this book, 30 successful entrepreneurs explain how they turned their dreams into reality. They tell how they decided what to do, how they got started, how they found the money they needed, and how they went about it. But they also reveal how they had doubts, made mistakes, and encountered frustrations along the way. Importantly, they also explain how they overcame these difficulties and turned a dream into a commercially viable reality.

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Where did GOD Hide His Diamonds?: Discovering what exactly God has hidden in you, finding it and prospering freely from it

THIS IS THE KIND OF BOOK YOU’LL MOST LIKELY BE READING UP UNTIL 3AM IN THE MORNING.

You hear people say:  “to be successful in life and before God, you have to walk in your calling/talents” – BUT they never tell you HOW to find it. THIS BOOK DOES!

Your calling (not just mere talent) – is like an ATM machine God deposits in every man/woman. IF YOU CAN FIND IT, it will churn out all the successes you have until now, struggled to achieve. That’s pure Diamond.

THIS BOOK TEACHES YOU:

** Where to look, to find your calling;
** 3 ways to find God’s “Success-ATM” (calling) hidden in you;
** How to prosper FREELY from your unique calling.

Written in a very inspiring yet simple English, you are bound to enjoy reading it from page one.

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How Successful Schools Work: The Impact of Innovative School Leadership

Inside How Successful Schools Work are case studies of cutting edge best practice from inspirational heads and school leaders doing excellent work in schools. They all illustrate how the role, and style, of school leadership is changing. Authors Rona Tutt and Paul Williams look at the characteristics of innovative school leaders, and reflect on how these people work. An appetite for challenge, a desire for a sense of well-being for all those involved in the school and its development and an ability to flex their style of leadership all emerge as core factors in their success.

The Successful Match: 200 Rules to Succeed in the Residency Match

What does it take to match into the specialty and program of your choice?

This question is hotly debated and surveys of medical students and program directors find sharp divisions on the topic. In a recent survey of students, the authors concluded that “there are significant differences between program directors’ and medical students’ perceptions of which factors are important in the residency selection process” (Brandenburg 2005).

In advising students over the years, we have come to realize that misperceptions abound, with students frequently overestimating or underestimating certain residency selection criteria. These misperceptions may result in a failure to match or lead to a match with a less desirable residency program.

From our own experiences as students, and in the process of counseling students, we know how difficult, anxiety-provoking, and mysterious the residency selection process is. In this book, we answer the question of what it takes to match successfully. We provide specific evidence-based advice to maximize your chances of a successful match.

Who actually chooses the residents? We review the data on the decision makers. What do these decision makers care about? We review the data on the criteria that matter to them. How can you convince them that you would be the right resident for their program? We provide concrete, practical recommendations based on this data. At every step of the process, our recommendations are meant to maximize the impact of your application.

Utilizing a unique combination of evidence-based advice and an insiders’ perspective, this book will help you achieve your ultimate goal: The Successful Match.

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